Shipping policy

BEAST MODE

SHIPPING POLICY

Last updated: 5 September 2026

This Shipping Policy applies to all orders placed with Beast Mode (“Beast Mode”, “we”, “us” or “our”).

By placing an order with Beast Mode, you acknowledge and accept the shipping terms set out below.

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1. SHIPPING METHOD

Beast Mode currently uses Aramex Store-to-Door for delivery of orders.

Orders are dispatched using the delivery information provided by the customer at checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

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2. DELIVERY TIMEFRAME

Our estimated delivery timeframe is:

8–11 business days

The estimated timeframe begins once your order has been processed and dispatched for delivery.

Business days exclude Saturdays, Sundays and South African public holidays.

The 8–11 business day period is an estimated delivery timeframe and not a guaranteed delivery date.

Orders may occasionally take longer due to circumstances outside Beast Mode’s reasonable control.

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3. COURIER DELAYS

Beast Mode uses a third-party courier service, Aramex, to deliver orders.

While we will make reasonable efforts to ensure that orders are dispatched correctly and promptly, Beast Mode does not control the courier’s operations or delivery network.

Accordingly, Beast Mode is not responsible for delays caused by the courier or circumstances outside our reasonable control, including but not limited to:

* courier network delays;
* unusually high shipment volumes;
* incorrect or incomplete delivery information supplied by the customer;
* failed delivery attempts;
* the recipient being unavailable;
* incorrect addresses;
* remote or difficult-to-access delivery locations;
* weather conditions;
* natural disasters;
* road closures;
* strikes or industrial action;
* public holidays;
* customs or regulatory delays where applicable;
* unforeseen operational disruptions; or
* other circumstances outside Beast Mode’s reasonable control.

A delay by the courier does not automatically constitute a failure by Beast Mode to dispatch the customer’s order.

However, nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot legally be excluded under South African law.

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4. ORDER PROCESSING

Orders will generally be processed before being handed to the courier.

Processing time may vary depending on order volume, stock availability, payment confirmation and other operational circumstances.

Once an order has been handed to the courier, delivery is managed through the courier’s delivery network.

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5. TRACKING

Where tracking information is available, Beast Mode may provide the customer with tracking details.

Customers should use the tracking information to monitor the progress of their shipment.

Tracking information is supplied by the courier and may not update immediately after dispatch.

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6. FAILED DELIVERY ATTEMPTS

If the courier is unable to complete delivery because the customer is unavailable, provides an incorrect address, fails to respond to delivery communications, or otherwise prevents delivery, additional delivery attempts or arrangements may be subject to the courier’s procedures.

Any additional costs arising directly from incorrect information or actions attributable to the customer may, to the extent permitted by law, be the customer’s responsibility.

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7. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

* full name;
* street address;
* suburb;
* city;
* province;
* postal code;
* contact number; and
* any other information required for delivery.

Beast Mode cannot guarantee successful delivery where incorrect or incomplete information has been supplied.

If you realise that you entered incorrect delivery information, contact Beast Mode as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that the information can be changed once an order has been dispatched.

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8. DELIVERY TO THE PROVIDED ADDRESS

Aramex Store-to-Door deliveries are made to the delivery address supplied with the order, subject to the courier’s delivery procedures and service availability.

Customers should ensure that someone is reasonably available to receive the package where required.

Beast Mode is not responsible for a failed delivery caused by the recipient being unavailable or by inaccurate delivery information supplied by the customer, subject to applicable law.

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9. LOST OR MISSING ORDERS

If your order appears to be lost, significantly delayed or incorrectly marked as delivered, please contact Beast Mode.

We may contact Aramex and/or initiate an investigation with the courier.

Customers should cooperate with any reasonable information requests required to investigate the shipment.

Beast Mode will address confirmed delivery problems in accordance with applicable law.

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10. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of the packaging materials.

Contact Beast Mode as soon as reasonably possible and provide:

* your order number;
* photographs of the package;
* photographs of the product;
* a description of the damage; and
* any other relevant information requested by Beast Mode.

We may need to work with the courier to investigate the matter.

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11. DELIVERY ESTIMATES

The 8–11 business day delivery estimate is provided for convenience and planning purposes.

Delivery times may vary depending on location, courier capacity and circumstances outside Beast Mode’s reasonable control.

Beast Mode does not guarantee that every order will arrive within the estimated timeframe.

Where a delay gives rise to a mandatory consumer right or remedy under applicable South African law, that right remains unaffected by this policy.

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12. CUSTOMER RESPONSIBILITY

Customers are responsible for:

* providing accurate delivery information;
* providing a valid contact number;
* monitoring tracking information where provided;
* being reasonably available to receive the delivery; and
* promptly notifying Beast Mode of significant delivery problems.

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13. SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before the order is completed.

Any promotional free-shipping offers may be subject to additional terms and conditions specified at the time of the promotion.

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14. THIRD-PARTY COURIER

Beast Mode uses Aramex as an independent third-party delivery service.

Beast Mode is not responsible for the internal operations, staffing, routing or delivery decisions of the courier.

Where a courier-related issue occurs, Beast Mode will make reasonable efforts to assist the customer and, where appropriate, communicate with the courier on the customer’s behalf.

Nothing in this section removes any obligation or consumer right that Beast Mode cannot lawfully exclude.

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15. UNFORESEEN EVENTS

Beast Mode will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, widespread transport disruptions, strikes, civil disturbances, government restrictions, infrastructure failures, or other unforeseen events.

Where such circumstances occur, Beast Mode will make reasonable efforts to communicate material delays and resume fulfilment as soon as reasonably practicable.

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16. CONTACT

For shipping enquiries, please contact:

BEAST MODE

Email: [INSERT EMAIL]
WhatsApp: [INSERT WHATSAPP NUMBER]
Website: [INSERT WEBSITE]

Please include your order number when contacting us about an existing order.

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Last updated: 5 September 2026